Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Disclaimer:
● “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to HOLISTIC WISE SDN BHD
● “Goods” refers to the items offered for sale on the Service.
● “Orders” means a request by You to purchase Goods from Us.
● “Service” refers to HOLISTIC WISE SDN BHD, accessible from https://holisticwise.online/
● “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
1. Shipping Coverage
We currently offer shipping within Malaysia only. We do not offer international delivery at this time.
2. Shipping Fees
We are pleased to offer free shipping for all orders delivered within Malaysia. There are no hidden charges or handling fees. The price you see at checkout is the final price you pay.
3. Order Processing Time
Once you place an order, please allow 1–2 business days for processing and packaging before your order is dispatched. Orders placed on weekends or public holidays will be processed on the next working day.
4. Delivery Timeline
Our estimated delivery time is within 7 business days from the date of dispatch.
While we strive to meet this timeline consistently, certain factors such as peak season demand, courier delays, or unforeseen circumstances may cause minor delays. We appreciate your understanding in such cases.
5. Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking details. You can use this information to monitor the delivery status of your order.
If you do not receive a tracking number within 3 business days of placing your order, please contact us at holistic-w@outlook.com.
6. Delivery Address
Please ensure your delivery address is accurate and complete to avoid delays or misdeliveries. We will not be held responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
If you notice an error in your shipping address after placing an order, contact us immediately. We will do our best to correct the information if the order has not yet been shipped.
7. Failed Deliveries
If a delivery attempt fails due to an incorrect address, absence of the recipient, or other issues beyond our control, we will reach out to you for further instructions. Additional arrangements may be subject to rescheduling based on courier availability.
8. Contact Us
If you have any questions or concerns about your shipment, feel free to contact our support team:
Email: holistic-w@outlook.com
Address: LOT 776, JALAN 1B/1, BANDAR BARU SG BULOH, 47000 SUNGAI BULOH, SELANGOR
We are committed to ensuring your snacks arrive fresh, fast, and hassle-free. Thank you for shopping with HOLISTIC WISE SDN BHD!