This Privacy Policy explains how HOLISTIC WISE SDN. BHD. [202401043735 (1589581-T)] (“the Company”, “We”, “Us” or “Our”) collects, uses, stores and protects personal information when you access our website, create an account, place an order or communicate with us.
By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy.
Information We Collect
We may collect personal information that you provide to us, including:
- Full name.
- Email address.
- Telephone number.
- Billing and delivery addresses.
- Account registration details.
- Order and transaction information.
- Product preferences and wishlist information.
- Enquiries, feedback and customer service communications.
- Information submitted for returns, refunds, exchanges or cancellations.
We may also automatically collect technical information, including:
- Internet Protocol address.
- Browser type and version.
- Device and operating system information.
- Pages visited and browsing activity.
- Website access dates and times.
- Referring website or traffic source.
- Cookies and similar usage information.
How We Use Your Information
We may use personal information to:
- Create and manage customer accounts.
- Process, verify and fulfil orders.
- Arrange deliveries and provide order updates.
- Process payments, cancellations, returns and refunds.
- Respond to enquiries, complaints and customer support requests.
- Personalise and improve the shopping experience.
- Maintain and improve our website and services.
- Detect and prevent fraudulent or unauthorised transactions.
- Protect the security of our systems and customers.
- Maintain accounting, transaction and business records.
- Comply with applicable legal and regulatory obligations.
- Send promotional communications where consent has been provided.
Customers may unsubscribe from promotional communications at any time by using the unsubscribe option provided or contacting us.
Payment Information
Payments may be processed through authorised third-party payment gateways and financial institutions.
We may not directly collect or store complete payment card information. Payment service providers process customer information according to their own privacy policies, security procedures and terms.
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Remember customer preferences.
- Maintain shopping carts and login sessions.
- Understand how visitors use the website.
- Analyse traffic and website performance.
- Improve website functionality.
- Provide relevant promotional content.
Customers may disable or restrict cookies through their browser settings. However, certain features of the website may not function correctly if cookies are disabled.
Sharing of Personal Information
We do not sell, rent or trade personal information.
Where reasonably necessary, we may share relevant information with:
- Payment gateways and financial institutions.
- Courier, delivery and logistics providers.
- Website hosting and technical service providers.
- Analytics, marketing and communication providers.
- Professional advisers, auditors and insurers.
- Government authorities and regulatory bodies.
- Other parties where disclosure is required by law.
These parties will only receive information reasonably necessary to provide their services and are expected to protect it appropriately.
Disclosure Required by Law
We may disclose personal information when required by applicable law, a court order, regulatory authority or lawful government request.
Information may also be disclosed where reasonably necessary to prevent fraud, enforce our Terms and Conditions or protect the rights, safety and property of the Company, our customers or other parties.
Data Security
We implement reasonable administrative, organisational and technical measures to protect personal information against:
- Unauthorised access.
- Accidental loss or destruction.
- Improper use or disclosure.
- Unauthorised alteration.
- Fraudulent or unlawful processing.
Although reasonable safeguards are maintained, no electronic storage or internet transmission system can be guaranteed to be completely secure.
Customers are responsible for keeping their account passwords and login information confidential.
Data Retention
We retain personal information only for as long as reasonably necessary to:
- Fulfil orders and provide customer support.
- Complete payments, returns and refunds.
- Maintain business and accounting records.
- Resolve disputes and complaints.
- Prevent fraud.
- Comply with legal, tax and regulatory obligations.
When information is no longer required, it may be securely deleted, destroyed or anonymised.
Your Rights
Subject to applicable Malaysian laws, customers may have the right to:
- Request access to their personal information.
- Request correction of inaccurate or incomplete information.
- Withdraw consent to certain processing activities.
- Request deletion where legally permitted.
- Object to or restrict certain uses of their information.
- Unsubscribe from promotional communications.
We may request proof of identity before processing a privacy-related request.
Children’s Privacy
Our website is not intended for children who are not legally permitted to make online purchases independently.
We do not knowingly collect personal information from children without appropriate consent. A parent or legal guardian may contact us to request the removal of such information.
Third-Party Links
Our website may contain links to external websites, applications or services.
We are not responsible for the privacy practices, security or content of third parties. Customers should review the relevant privacy policies before providing personal information through an external service.
International Data Transfers
Certain service providers may process or store information outside Malaysia. Where this occurs, we will take reasonable steps to ensure that the information receives appropriate protection in accordance with applicable requirements.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our business operations, technology, legal obligations or data-handling practices.
The revised version will be published on our website and will take effect from the stated effective date.
Governing Law
This Privacy Policy shall be governed by and interpreted according to the laws of Malaysia, including applicable personal data protection requirements.
Any dispute relating to this Privacy Policy shall be subject to the jurisdiction of the courts of Malaysia.
Contact Us
For questions, concerns or requests regarding this Privacy Policy or your personal information, please contact:
HOLISTIC WISE SDN. BHD.
Registration No.: 202401043735 (1589581-T)
Email: holistic-w@outlook.com